Shipping policy

Effective date: 4 Feb 2026

This Shipping Policy applies to orders placed on our website operated by BAIG'S LLC.

1. Where we ship

  • UAE: We deliver across the UAE.

  • International: We ship internationally to all Gulf Cooperation Council (“GCC”) countries: Saudi Arabia, Kuwait, Bahrain, Qatar, Oman.

2. UAE delivery time

  • Standard UAE delivery: 1-2 working days, excluding weekends.

  • Orders placed on weekends or on non-working days will be processed on the next business day.

Note: Delivery times are estimates and may be delayed due to unforeseen events (e.g., weather, courier disruptions, operational constraints, public holidays, peak periods).

3. GCC international delivery time

GCC delivery timelines vary by country, customs clearance, and courier service. Typical estimates:

  • 2–7 business days (estimate only)

International shipments may be delayed due to:

  • Customs inspections

  • Address/phone verification

  • Airline/cargo constraints

  • Restricted items handling (perfume shipping can have special requirements)

4. Shipping charges

Shipping charges (if any) are shown at checkout. If you run a free shipping offer, it will be clearly stated at checkout.

5. No Cash on Delivery (COD)

We currently do not offer Cash on Delivery (COD). All orders must be prepaid using the available payment methods at checkout.

6. Address & contact details (very important)

To avoid delays or cancellations:

  • Ensure your address, city, and phone number are correct and complete.

  • If a courier cannot reach you or deliver due to incorrect details, the shipment may be delayed, returned, or cancelled. Additional shipping/re-delivery charges may apply.

7. Customs, duties & taxes (GCC)

For GCC international orders:

  • Customs duties, import taxes, and clearance fees (if applicable) are typically the customer’s responsibility unless explicitly stated otherwise at checkout.

  • If a shipment is refused or abandoned due to unpaid duties/fees, we may deduct return shipping and handling charges from any refund, where permitted.

8. Failed delivery / re-delivery / returns-to-sender

If delivery fails due to customer unavailability, incorrect address, or refusal to accept:

  • The courier may attempt re-delivery or hold the parcel for collection.

  • If returned to us, we may (where permitted) refund the order minus shipping and return handling fees.

9. Perfume shipping restrictions

Perfumes may be subject to special carrier rules due to transport regulations. We will use appropriate couriers, but transit times may vary.

10. Order tracking

Once your order is shipped, you will receive tracking details (if available) via email or SMS.