Return & Refund Policy

Thank you for shopping with Mykonos Perfumes.

This policy applies to purchases made through our website operated by Baig’s LLC.

1. Where We Deliver

We currently deliver across the UAE and GCC countries.

For international shipping outside the GCC, please contact us on WhatsApp: +97150 452 0786
and we will do our best to accommodate your request.

2. Order Processing

Once payment has been completed, your order will be dispatched within 1–2 business days, Monday through Friday, excluding UAE public holidays.

Note: No Cash on Delivery is offered outside of UAE.

3. Delivery Time

Estimated delivery times are:

UAE: 1–3 business days
GCC Countries: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, and UAE public holidays.

4. Address Accuracy & Delivery Attempts

Please ensure that your delivery address and contact details are accurate when placing your order.

We are not responsible for delays, failed delivery attempts, or additional charges resulting from incorrect or incomplete delivery information, or if no one is available to receive the order.

In these cases, an additional re-delivery fee may apply.

5. Refunds & Exchanges

We accept refunds or exchanges only in the following exceptional cases:

  • The product arrives damaged
  • An item is missing from your order
  • You receive the wrong product

If your order falls under one of the exceptions above, please contact us within 48 hours of delivery via info@mykonosperfumes.me or WhatsApp: +97150 452 0786 and provide:

  • Full name
  • Email address
  • Contact number
  • Order number
  • Clear photos/videos of the outer box, inner packaging, and affected product(s)
    A short description of the issue

Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a refund or exchange, depending on the circumstances and product availability.

If a refund is approved, it will be issued to the original payment method. We aim to process approved refunds within 7–14 business days once the relevant item(s) have been received and inspected, where applicable.

Banks and payment providers may require additional time for the refunded amount to appear in your account.

6. Return Shipping

If a return is required because the product received is incorrect or damaged, the return shipping cost will be covered by us.

We will provide return or collection instructions once your request has been reviewed and approved.

7. Cancellation Policy

Once an order has been dispatched, it cannot be cancelled.

Refunds or exchanges will only be considered where the order meets the exceptions outlined in this Refund & Return Policy.

8. Contact Us

If you have any questions, concerns, or need assistance with your order, please contact us:

Email: info@mykonosperfumes.me
WhatsApp: +97150 452 0786
Location: Al Sabkha, Deira, Dubai, UAE